Ship like a local.

A multi-hub warehouse network distributes inventory across multiple regional fulfillment centers, with each order shipping from the warehouse closest to the customer. Jetpack's warehouse network spans 60+ warehouses globally: 45+ across the US, 7 in Canada, 4 in the UK, 3 in the EU, 3 in Australia. MultiHub IQ uses machine learning to distribute your inventory based on where your customers actually order from, so each shipment travels the shortest possible distance. The result: up to 3X faster transit, up to 85% fewer shipments beyond zone 4, and up to 30% lower overall fulfillment costs vs. single-warehouse setups.

Most ecommerce brands hit the inflection point between 200 and 2,000 orders per month, when self-fulfillment starts eating time that should go to product and marketing. Signals: outgrown warehouse space, missing SLAs, climbing shipping costs from negotiating as a single brand. Jetpack partners with brands shipping 1,000+ orders monthly, leveraging the combined volume of 5,000+ brands on our network for carrier rates single shippers can't access.

Two things, in this order. First, we hold your inventory inside each country you sell into and ship locally from there: a UK customer's order leaves a UK warehouse, an Australian customer's order leaves a Sydney or Melbourne warehouse. Second, when you do need to ship cross-border, we handle it: 250+ destinations, DDP at checkout, customs paperwork generated automatically. The big win is the first one. Local shipping is faster, cheaper, and quieter at customs.

United States (multiple regional warehouses), Canada (Toronto and Vancouver), United Kingdom (Manchester, Birmingham, Wellesbourne), European Union (Netherlands and Madrid), and Australia (Sydney and Melbourne). From any of these you can also ship internationally to 250+ destinations using DHL, FedEx, UPS, USPS, Canada Post, Royal Mail, and Australia Post. Plus, take advantage of regional carriers in each country at high volume rates.

Three reasons your customers feel immediately. Speed: same-country delivery is 1 to 3 business days instead of 2 to 4 weeks waiting on an international parcel. Cost: domestic carrier rates inside the destination country are a fraction of cross-border rates, so the customer pays less at checkout (or you absorb less of it). Customs: a domestic shipment doesn't cross a border, so there are no duties, no tariff exposure, no customs delay, and no surprise fees emailed to your customer two weeks after they ordered.

DDP stands for Delivered Duty Paid. The seller calculates and collects all import duties and taxes at checkout, then handles customs clearance on the way to the customer's door. The customer pays once at checkout and gets the package without a follow-up invoice from a customs broker. The opposite is DDU (Delivered Duty Unpaid), where the package gets stopped at customs and the customer is asked to pay duties before delivery. DDU is where most international ecommerce abandonment happens.

We can do DDP or DDU, but we recommend DDP. With DDP, duties and import taxes calculate at checkout based on the destination, the customer pays them with their order, and we hand the prepaid package to the carrier. Result: cleaner customer experience, fewer support tickets, fewer abandoned packages sitting in a customs warehouse. Where you've placed inventory inside the destination country, the question doesn't come up: the order ships domestically and never touches customs.

Transit time depends on the carrier and destination, not the duty terms. A DDP shipment from a US warehouse to the UK on DHL Express typically lands in 3 to 5 business days. The DDP part doesn't slow the package down: it speeds it up, because customs clearance happens automatically with prepaid duties instead of stalling while a customer is contacted for payment. The faster path is still in-country fulfillment: a UK customer's order leaving a UK warehouse is 1 to 2 business days, no customs at all.

We do, automatically. Commercial invoices, HS codes, and the documentation each carrier needs are generated per shipment without your team filling anything in. Where per-country shipping rules get in the way (a SKU restricted at a destination, a documentation gap, an unfamiliar tariff classification), we work with you directly to solve the problem before it becomes a nightmare at the border.

Yes. One Jetpack dashboard, one set of integrations, one warehouse management system across every region. Your Shopify or Amazon store routes orders to the right country automatically based on the customer's address and your inventory. You see global stock levels, in-flight orders, returns, and SLAs in a single view. No region-by-region logins, no separate contracts to negotiate, no separate support inbox.

We do the math with you. Looking at where your orders are coming from today (and what your forecast says about tomorrow), we recommend an initial inventory split per SKU per region. Then we revisit it quarterly as your sales mix shifts. Inside the US, MultiHub IQ handles daily replenishment and rebalancing automatically. Cross-region splits and non-US replenishment are decisions we make with you on a planning cadence.

They are, which is exactly why local stock matters. A brand fulfilling Canadian orders from a US warehouse is exposed every time the trade policy shifts. The same brand, with stock in Toronto, isn't. We've moved a number of brands' Canada-bound inventory north of the border specifically to insulate them from US tariff volatility, and the same playbook applies for UK, EU, and Australia. The reverse is also true: we've helped a number of Canadian brands establish facilities in the US to avoid costly last-mile shipping across the Canada-US border.

Returns route back to the warehouse the order originally shipped from, so a UK customer returns to the UK warehouse, an Australian customer to Sydney or Melbourne. No international return shipping, no customs on the way back. We process the return to your spec (restock, dispose, or quarantine per SKU), and the unit re-enters local sellable inventory. See Returns Management for the full pipeline.

1,000 orders a month across all your channels combined is the floor. You don't need 1,000 in each region. Plenty of brands start with their entire catalogue in the US and add a UK or Canadian warehouse once that region's volume justifies it. We'll tell you straight up whether a second region is worth it yet, or whether you're better off shipping cross-border for another quarter.

DHL, FedEx, UPS, USPS, Canada Post, Royal Mail, and Australia Post. We negotiate carrier rates at network volume and pass the discounts through, so a brand shipping a few hundred international orders a month gets pricing closer to what an enterprise shipper would see on their own contract.

Book a call and we'll look at where your customers actually live, what your cross-border shipping is costing you today, and which one or two regions would move the needle first. Most brands start with one new region, prove it out for a quarter, then expand. There are no implementation fees for spinning up a new region once you're on the platform.

Usually, yes, if you sell internationally and care about the delivery experience. DDP (delivered duty paid) means duties and taxes are settled before the parcel arrives, so your customer never gets a surprise customs bill or a package stuck at the border. The alternative tends to cost you support tickets, refused deliveries, and refunds. Jetpack ships DDP to 250+ destinations with the customs paperwork automated.

DDP for almost any DTC brand. With DDP (delivered duty paid), duties and taxes are collected at checkout and the parcel clears customs with everything settled. With DAP (delivered at place), which used to be called DDU (delivered duty unpaid), the carrier collects duties from your customer before handing over the package: a surprise bill, often with a brokerage fee on top, and one of the biggest causes of refused international deliveries. DAP mostly makes sense for B2B shipments where the receiver expects to handle import costs.