Catch it before they complain.
With most 3PLs, you don’t find out a shipment went wrong until your customers complain. By then, trust takes the hit, a bad review goes up, and the repeat order is gone.We built Delivery IQ to change all that. It uses machine learning to detect carrier issues while the package is still in transit, so you can reach out and make it right before your customer feels any pain. And it’s free for all our brands.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
Stop guessing which packages are actually lost.
Most quiet packages land fine. A few are truly lost. Delivery IQ scores each shipment against everything we’ve ever shipped, so the few going wrong reach you early, while you can still step in and save the customer.
A probability, not a guess
Every shipment carries a real delivery score, so you see how at risk it is, from likely fine to likely lost.
Reads the warning signs
The route a package takes, the scans along it, when it goes quiet, backward movement, and how that carrier tends to behave.
Backed by the whole network
Trained on millions of shipments across the network, it compares each package to the ones that carrier has lost, and flags a live one repeating the pattern.
See where every problem shipment stands.
When a shipment runs into trouble, Delivery IQ surfaces it and sorts it by what’s going on, so every problem shipment lands in one view you can actually manage and act on.
- On Watch
Tracking has gone quiet. The shipment is flagged with its last scan, carrier, and risk score while the engine keeps listening.
- Needs Action
Something has to happen before it can move: an address correction, a clarification, or a customer pickup at the post office.
- In Customs
International shipments sitting at the border get their own lane, so a customs delay is never mistaken for a loss.
- Ready to File
Delivery IQ surfaces it when it becomes eligible for a carrier claim, and even auto-files on your behalf.
- Claim Filed
The claim is in, and the status moves from Credit Requested to Credit Approved without you tracking it row by row.
- Returned
A parcel bounced back to sender shows up here, so you can reship it instead of letting a failed delivery drag on and frustrate your customer.
Read every carrier the same way.
Carrier IQ spreads your orders across USPS, UPS, FedEx, DHL, and a host of regional carriers, each tracking differently. Delivery IQ rewrites them into one readable timeline with a probability score on each. Your team keeps up without a doctorate in carrier studies.
Never miss a claim again.
Every lost package is money you can claim back. Few ops teams can track which ones qualify, or when the filing window closes.
- Surfaced the moment it’s claimableDelivery IQ moves every lost shipment into Ready to File the moment it qualifies. No filing window slips by.
- Filed in one clickOne button sends the claim. No paperwork, no back-and-forth.
- Or fully automaticTurn on auto-file and lost-in-transit claims file themselves. Never leave money on the table.
Your team already has the answer.
It’s the most common question in ecommerce, and answering it means digging through carrier sites. Delivery IQ gives your support team one live view of every order, so they answer in seconds.
Cut “where’s my order?” tickets to zero.
What is Delivery IQ?
What it is
Delivery IQ is Jetpack’s post-ship intelligence engine, included free for all Jetpack fulfillment brands. The moment a carrier picks up, it keeps a live watch on every shipment in flight, across every carrier in the network, and scores each one’s probability of arriving. Thousands of orders move quietly to the door. Delivery IQ is what keeps the handful in trouble from getting buried under them.
Why post-ship is the blind spot
Once a package leaves the dock, most brands inherit the watching: carrier portals, spreadsheet checks, and an inbox filling up with “where is my order?”, the most common question in ecommerce support. Carriers go quiet with no warning, and the brand is usually the last to know. The customer the order was supposed to win over is the one who breaks the news.
How Jetpack solves it
Delivery IQ scores each shipment’s probability of arriving. It reads the route a package takes, the scans along it, and when it goes quiet, then matches that behavior against the network’s full history of what each carrier’s lost packages looked like at the same stage. The shipments genuinely in trouble get flagged and worked: outreach while there is still time, a reshipment when the package is gone, and eligible carrier claims filed and pursued with the carrier until you get the credit back. When a flag needs a human read, your Jetpack Care team is already in the loop.
You never face a hard shipment call alone.
Delivery IQ is one surface of Jetpack Pro, the platform that also runs your real-time analytics, billing, and transactions. It watches every order around the clock. Some flags need a judgment call, and when one does, Jetpack Care is a Slack message away, a dedicated team that already knows your brand and what’s riding on the order.
The rest of the platform
- Technology StackThe whole platform, end to end.
- Jetpack ProEvery cost and shipment in one dashboard.
- Jetpack WMSThe warehouse platform behind your fulfillment.
- Jetpack CareA named team on Slack, not a ticket queue.
- MultiHub IQInventory placed closest to your buyers.
- Carrier IQThe optimal carrier for every package.
- IntegrationsConnect the stack you already run.
- API & DevelopersBuild on the open API.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position inventory across 60+ warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts: your inventory is yours to move whenever you want.
Every brand gets a dedicated Slack channel with direct access to a dedicated team that knows your products, workflows, and priorities. Jetpack Care monitors proactively and reaches out before you notice an issue: when key SKUs run low, inbound shipments are delayed, order volume surges, carriers report regional delays, or integration sync shows irregularities. No call center queue, no starting over with a new rep. Your ops team gets answers fast and keeps moving.
All major US and international carriers: USPS, UPS, FedEx, DHL, as well as regional partners like GOFO, BetterTrucks, Amazon, UniUni, and many more. Jetpack negotiates rates across all of them, then auto-routes each order to whichever carrier has the best cost-and-transit combo for that specific shipment. You get one low consolidated rate. You never have to pick a carrier per order.
Delivery IQ is Jetpack's post-ship monitoring engine, included with Jetpack Pro. From the moment a label prints, it watches every shipment in flight across every carrier and scores each one's probability of arriving. The shipments genuinely at risk get flagged on watch, escalated when a person is needed, and queued for a carrier claim when they qualify, so the handful in trouble never get buried under the thousands that are fine.
It scores risk, not just time. The prediction engine watches the route a package takes and when it goes quiet, then matches that against the network's full history of how each carrier's lost packages behaved. When a live shipment repeats that pattern, the math calls it at risk and it is flagged On Watch in Jetpack Pro with its last scan, risk, and carrier, then escalated to Needs Action when outreach or a reshipment is warranted. You find out from the dashboard, not from an angry customer email.
Yes. When a monitored shipment qualifies, it moves to Ready to File and the claim is filed and tracked from Credit Requested through Credit Approved, line by line in the dashboard. You see exactly which claims are in flight and which credits have landed. The Jetpack Care team handles the carrier back-and-forth, so recovering the money never becomes your project.
Yes. The moment an order is labeled, tracking details upload to the Jetpack dashboard and sync automatically to your ecommerce platform: Shopify, BigCommerce, WooCommerce, and more. Your customer gets a confirmation email with the tracking number, then delivery notifications and estimated dates through the journey, with no manual work from your team.
Yes. Jetpack offers a branded tracking page you can customize with your own assets, surfacing detailed order statuses under your brand instead of a carrier's. The page customers check most eagerly after purchase becomes a brand moment rather than a costly support touchpoint. Pair it with custom unboxing and the post-purchase experience stays yours, end to end.
Yes. Delivery IQ is part of Jetpack Pro, the client platform layer included for every Jetpack brand, alongside real-time analytics, billing and invoicing, and transaction management. There is nothing separate to install or configure: shipments are monitored from your first label. The other IQ engines, MultiHub IQ and Carrier IQ, work the same way.
See it work on your own shipments.
Book a guided demo and watch Delivery IQ run on real shipments: the engine scoring a live on-watch grid, a flagged parcel moving through the pipeline, a carrier claim moving from Credit Requested to Credit Approved. Bring your hardest questions about how Jetpack would run your fulfillment. It’s already included with every Jetpack account, so there’s nothing to price out first.