You'll never be ghosted by your 3PL again.
Jetpack Care is 3PL support, reinvented. A proactive team in your Slack who learn your brand and treat it like their own. We’re an extension of your team, responding in real time and often surfacing problems before they reach you. And wherever an issue starts — Slack, email, a claim you file, or something we caught first — it’s tracked to the minute in Jetpack Pro, from open to resolved.
I have built, scaled, and exited an ops-heavy B2B e-commerce service provider, and now find myself on the client side building my own consumer brand. So I recognize and have special appreciation for outstanding logistics partners like Jetpack.
Matt, Nora, and team are true pros, and a rare breed. They know logistics, and are willing to tackle even the hairiest of startup challenges with poise. They feel like a direct extension of our small team, and their flexibility and partnership have been invaluable as we’ve scaled.
Message your 3PL like you message your team.
You shouldn’t have to chase your 3PL for answers. Ask in your channel, and the team that actually runs your fulfillment picks it up in real time, like this.
- Your own Slack channel.A private channel in the Slack you already run your company in. Drop a message, get a real answer. No ticket numbers, no phone trees.
- A dedicated team.Not one rep: a team that learns your business and stays with you, so you never start over with a stranger.
- The whole company behind it.When a question needs more firepower, specialists jump into your channel, up to and including the executive team.
We catch it before you do.
Most 3PL support waits for you to notice a problem and file a ticket. The Jetpack team works the other way around.
Always watching
Someone is on your account every day, paying attention even when nothing is on fire, not just when you raise your hand.
Caught at the source
A key SKU running low, a delayed inbound, a regional carrier delay. We catch the small things before they snowball into your problem.
The fix, not the alarm
By the time we message you, the fix is usually already moving. For a lot of issues, the first you hear about it is that it’s already handled.
Your lost shipment, our fight.
When a shipment goes missing or arrives broken, we take it off your plate. Anyone can file a claim. The difference is what happens when the carrier pushes back. A lot of 3PLs give up the first time they hear no. We keep going, on your behalf, until you are taken care of.
We obsess over your business like it is ours.
Care does not wait for something to break. Every quarter, we go looking for the next improvement.
- Nothing off the tableTransactions, transit, costs, cart abandonment, packaging. We go through it all with you to uncover new improvements and efficiencies.
- Ideas before you askWhen we spot a way to cut your costs or speed up delivery, we bring it straight to you, no need to wait for the next quarterly optimization.
- Always ready for peak season and salesWe stay in touch about your upcoming sales and volume spikes, so our floor teams are always ready when you are.
What is Jetpack Care?
What it is
Jetpack Care is the human side of the Jetpack Experience: real-time fulfillment support delivered through a dedicated Slack channel, with phone and email when you need them. Your brand gets a dedicated team with a direct line to the people running your fulfillment. You get instant acknowledgment, live updates, and rapid resolutions, not automated emails and chatbots. Care comes with every Jetpack account.
Why 3PL support usually fails
At most 3PLs, support is a cost center. You file a ticket, wait days for a canned reply, then start over with a new rep who has never seen your account. Meanwhile the problem compounds: a stalled shipment becomes a refund, and a refund becomes a one-star review. Most bad 3PL relationships start exactly here, with poor communication.
How Jetpack runs it
Care is staffed by the full-time team that actually operates your fulfillment, so answers come with context, not scripts. Technical questions route straight to a specialized technical team, and if Slack isn’t your thing, the same people pick up by phone or email.
Watch every move, as it happens.
At Jetpack, we don’t think our busy, fast-growing brands should need a spreadsheet to keep track of every open support item. We combine real-time communication with a platform that lets you track every active or resolved issue in real-time, featuring live updates from the team and granular detail about what’s next.
The rest of the platform
- Technology StackThe whole platform, end to end.
- Jetpack ProEvery cost and shipment in one dashboard.
- Jetpack WMSThe warehouse platform behind your fulfillment.
- MultiHub IQInventory placed closest to your buyers.
- Carrier IQThe optimal carrier for every package.
- Delivery IQStuck shipments flagged before customers notice.
- IntegrationsConnect the stack you already run.
- API & DevelopersBuild on the open API.
Frequently asked.
Every brand gets a dedicated Slack channel with direct access to a dedicated team that knows your products, workflows, and priorities. Jetpack Care monitors proactively and reaches out before you notice an issue: when key SKUs run low, inbound shipments are delayed, order volume surges, carriers report regional delays, or integration sync shows irregularities. No call center queue, no starting over with a new rep. Your ops team gets answers fast and keeps moving.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position inventory across 60+ warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts: your inventory is yours to move whenever you want.
Jetpack 3PL (legally Jetpack Ventures Inc.) is a North American third-party logistics company with global reach, running fulfillment for ecommerce brands across 60+ warehouses in the US, Canada, UK, EU, and Australia. Orders ship on the same network that handles the combined volume of 5,000+ brands, with a dedicated support team in your Slack. We are not affiliated with the WordPress plugin Jetpack or any other product using the Jetpack name. You can find us on LinkedIn, and our full operational documentation is public at help.jetpack3pl.com.
Jetpack partners with ecommerce brands shipping 1,000+ orders per month, large enough to benefit from multi-hub distribution, still at the growth stage where hands-on support matters most. Onboarding takes 1-2 weeks with about 4-6 hours of your time: a dedicated team connects your sales channels, configures your SKU catalog, sets shipping preferences, and positions inventory via MultiHub IQ from your historical order data. We teach you the tools, not just deliver outcomes. Switching from another 3PL? For a limited time, we're waiving receiving fees on your initial inventory transfer, and we run a structured migration: as fast as one week for D2C, four to six weeks for B2B with EDI and retail compliance cutovers. No long-term contracts; your inventory is yours to move whenever.
Jetpack Care is the human support layer of the Jetpack Platform. Every brand gets a dedicated Slack channel and a team with direct access to the people running its fulfillment, with phone and email as backup channels. Support is real time and proactive: instant acknowledgment, live updates, and rapid resolutions, and the team often flags an issue and its fix before you notice it. It works hand in hand with Jetpack Pro, the technology side of the platform.
Jetpack Pro is the technology: real-time dashboards for orders, inventory, costs, billing, and claims. Jetpack Care is the humans behind it: a team in a dedicated Slack channel, acting on what the platform surfaces. Pro shows you a shipment stalled in transit. Care gets a replacement moving, files the carrier claim, and messages you the resolution. Every Jetpack brand gets both.
Yes. When a carrier damages or loses a shipment, your Jetpack team files the claim and goes after the carrier until you get the credit. Damage claims need a few photos and the order details from you; from there the team handles the carrier process. Eligible claims qualify for automated processing, so the credit posts to your invoice on its own, and Delivery IQ flags stalled shipments early so claims start before the deadline lapses. Every claim appears in your dashboard with its type, status, and credit amount next to the order it covers.
Care runs in real time over Slack: instant acknowledgment, live updates while the team works, and rapid resolution. No ticket queue, no canned replies, no starting over with a new rep. Technical issues route directly to a specialized technical team, and genuinely hard problems can pull in anyone at Jetpack, including the executive team. If you prefer phone or email, both work too.
Both. Your account lead is a strategic contact, not just an escalation path. Expect proactive optimization recommendations and quarterly reviews of your fulfillment setup, with the numbers behind every recommendation live in Jetpack Pro. Before peak season, the team reviews what is coming and adjusts fulfillment-center staffing in advance, so capacity is ready before your volume spikes.
See the platform in action.
Book a guided demo. We’ll walk you through Jetpack Pro live, introduce the team behind Jetpack Care, and answer anything about how we’d run your fulfillment.