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Jetpack Pro

Your entire operation, live.

Most 3PLs send you a tracking number and a month-end invoice. Jetpack Pro gives you everything in between, in real time, so you catch problems before your customers do and never get blindsided by your own operation.

The Jetpack Pro dashboard home: average cost per order, average transit time, fulfilled-on-time rate, and a 90-day order volume chart

Jetpack Pro has been an absolute game-changer for us because it finally gave us real-time visibility into our entire supply chain. Having live analytics for costs, shipping times, and customer distribution all in one dashboard means we’re making faster, smarter decisions every single day.

Jarred Weinberger · Eli Health
Trusted by
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Beyond the day-to-day

Where most 3PLs stop, Jetpack Pro keeps going.

Jetpack WMS runs your day-to-day: inventory, order flow, and returns. Jetpack Pro is the layer on top, the deep-dive analytics, the financial transparency, and the customer-experience tools most 3PLs never put in your hands.

Analytics that go deep

Pull up any report and slice it by date, region, or SKU. Pro shows the why behind the numbers, not just a dashboard of the what.

Financials, to the unit

Every order and shipment reconciled to its real cost. The month-end invoice holds nothing you have not already seen.

The customer experience, protected

Delivery IQ watches every shipment after the carrier takes over, and Jetpack Care chases the exceptions, so a rough delivery never costs you the customer.

The numbers, explained

Find the slow lanes, the dead stock, the wasted spend.

What does an order really cost? Where are deliveries slowing? How fast is inventory moving? Pull up any report, filter by date, region, or SKU, and read the answer. Every report your operation generates, in one place.

Performance report in the Jetpack dashboard

Performance, costs, carriers, order volume, financials, fulfillment SLAs, and inventory health. Open any one, set the date range and region, and the numbers redraw around your question.

No surprise invoices

Billing that opens the books.

Your balance, your payment method, and every invoice live inside the dashboard, itemized down to the shipment. All-in rate cards mean the number you see is the number you pay. No monthly fees, no emergency fees, no fine print.

Jetpack Pro Invoices screen: invoice list with billing period, order count, total, status, and per-invoice downloads
Invoices, line by line: each one lists its billing period, the orders it covers, the total, and its status. Download any invoice the moment you need it. And every invoice from our warehouses is audited automatically before it reaches you, so you only ever pay for what actually shipped.
Jetpack Pro Transactions, Shipments view: every shipment itemized with carrier, charge, quantity, transit time, and channel, plus search, filter, and export
Under every invoice, the receipts. The Shipments ledger breaks the totals into each shipment: date, carrier, the exact charge, transit time, and channel. Search it, filter it, or export it whenever your books ask why, then open any shipment for the full timeline behind its charge.
Ahead of the problem

Delivery IQ helps you make it right before they ask.

A stalled package is a complaint waiting to happen. The moment one stops moving, Delivery IQ highlights it, so your team can reach out, reship, or fix it before the wait turns into frustration. The delivery that would have cost you a customer wins their loyalty instead.

Stop the “where’s my order?” email before it’s sent.

  • Caught while you can still fix itAI scores every order against millions of past deliveries and flags the ones headed for trouble, early.
  • Fixed before it becomes a complaintReship, refund, or reach out the moment an order stalls, not after it’s gone cold.
  • Lost packages, recovered as creditsEligible claims are filed automatically and chased to a credit, so a lost order doesn’t become lost margin.
  • Nothing slips through the cracksEvery at-risk order in one queue, watched from flag to resolved.

Explore Delivery IQ→

Jetpack Care

Every issue in one place, from raised to resolved.

Whatever comes up, a question in your Slack channel or a claim filed through the portal, lands in one view inside Pro. Follow each one as it moves, big or small, from the moment it’s raised to the credit or fix that closes it.

Behind it is a named Care team in your dedicated Slack channel, often catching an issue, and its fix, before you notice anything happened.

Meet Jetpack Care →

The Jetpack Care view in Jetpack Pro: claims for damaged, lost, and incorrect-item orders with approved credits
The Jetpack Care view inside Pro: damaged, lost, and incorrect-item orders move through claims with the credit for each visible, plus one-click claim submission and address changes.
Keep exploring

The rest of the platform

Questions

Frequently asked.

Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position inventory across 60+ warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts: your inventory is yours to move whenever you want.

Every brand gets a dedicated Slack channel with direct access to a dedicated team that knows your products, workflows, and priorities. Jetpack Care monitors proactively and reaches out before you notice an issue: when key SKUs run low, inbound shipments are delayed, order volume surges, carriers report regional delays, or integration sync shows irregularities. No call center queue, no starting over with a new rep. Your ops team gets answers fast and keeps moving.

Jetpack Pro is the intelligence and transparency layer of your Jetpack client dashboard: deep-dive analytics, true cost-per-order financials, built-in billing, and Delivery IQ in-transit tracking. It sits on top of the day-to-day order, inventory, and returns management that Jetpack WMS runs, and it is the reporting and customer-experience tooling you'd otherwise have to build yourself. With Jetpack Care, Pro and WMS make up the Jetpack Platform.

Jetpack WMS runs your day-to-day operation: receiving, inventory, picking, packing, shipping, and returns, the system the warehouse network runs on. Jetpack Pro is the layer on top: deep-dive analytics, true cost-per-order financials and billing, and Delivery IQ in-transit tracking, reporting and customer-experience tools at a depth few dashboards expose. WMS runs the work. Pro shows you everything about it and helps you act. Both come standard, alongside the human Jetpack Care team.

Operational reports cover performance, cost and speed, order volume, carriers, financials, and fulfillment SLAs. Inventory reports go deeper: a daily Inventory Snapshot across every fulfillment center, a Replenishment report with weekly SKU forecasts for the next 12 months, a Velocity report ranking your Top 5 and Bottom 5 SKUs with days on hand, and an Out of Stock with Exceptions report. Every report shows its last refresh time and exports to Excel or CSV. Browse the full library on the Technology page.

Transparently. The Billing screen shows your outstanding balance and payment method; ACH and wire transfers carry no fees, cards carry 3%. Every invoice lists its billing period, order count, total, and status, and downloads in one click. Behind the totals, the Transactions view itemizes each shipment with its carrier and exact charge, and every invoice from our warehouses is audited automatically before it reaches you. Rates follow all-in rate cards: no monthly fees, no emergency fees, no surprises.

Yes. Every order has a color-coded timeline from pick to pack to ship, and live tracking appears the moment a label is created. So when a customer asks "where is my order?", your support team pulls the status in seconds and replies from your own helpdesk, with no email to the warehouse. For orders that go quiet in transit, Delivery IQ flags them first, so you are often reaching out before the customer even asks.

Delivery IQ is the customer-experience layer of Jetpack Pro. It watches every shipment after it leaves the warehouse, scores each one, and flags the packages that stall or go silent, so a delivery problem surfaces while there is still time to fix it. From one queue your team can reship, refund, or reach out, and eligible carrier claims are filed automatically and chased to a credit. See the full breakdown on the Delivery IQ page.

Three reports work together. The Replenishment report forecasts weekly SKU demand for the next 12 months, recommends reorder quantities, and shows what is already inbound. The Velocity report ranks your fastest and slowest movers with days on hand, by warehouse and order type. If something does run out, the Out of Stock with Exceptions report ties each stocked-out SKU to the orders it is holding up and the inventory coming to fix it. Pair it with multi-hub distribution to keep stock close to buyers.

It is included. Every Jetpack client gets Pro as part of the platform, with no separate software fee: the analytics, billing, inventory reports, and Delivery IQ tracking all come with your account. You pay all-in fulfillment rates (pick, pack, ship, and standard packaging), with storage, receiving, and any custom work billed as itemized line items. No monthly platform fee, no per-seat pricing, no surprises.

Ready?

See the platform in action.

Book a guided demo. We’ll walk you through Jetpack Pro live, from the dashboard home to the invoice detail. It comes with every Jetpack account, no software fee, and we’ll answer anything about how it would run your fulfillment.