The moment they remember.
Branded boxes, mailers, and packing materials make every order feel chosen.
Marketing inserts, gift notes, and thank-yous land the personal touch at scale.
Subscription boxes, bundles, and kitted assemblies, ready to ship at scale.
You treat our customers as your own, deliver exceptional service, and genuinely care about every outcome. That commitment is what makes you more than a vendor, it makes you a trusted partner.
Every order, a brand moment.
Custom boxes, mailers, and a branded tracking page: the porch moment they remember at reorder time.
Gift notes and per-customer inserts through UnDigital, so big volume still feels hand-packed.
Subscription boxes, bundles, and retailer-spec packs, kitted in-warehouse so launch day ships on time.
“They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.”
What is an unboxing experience?
What it is
An unboxing experience is the curated set of touches a brand applies to every shipment so the moment of opening becomes a brand moment. Custom-printed boxes. Branded tissue and filler. Marketing inserts. Gift notes. A branded tracking page customers see while they wait. The physical artifact your buyer photographs and shares.
Why it’s hard
Most brands source the packaging itself from a vendor like Packlane, Arka, or noissue. The harder part is applying it consistently across every order, every region, at scale.
How Jetpack does it
Packlane, Arka, and noissue make great packaging. Jetpack is the fulfillment partner that applies it: your branded materials live in our warehouses as SKUs, and every order goes out wearing them, no box passing through your team’s hands.
Built into the operation, not bolted on.
Customization runs in the same warehouses, the same dashboard, and the same team that ships your standard orders. No separate vendor for branded packaging. No second 3PL for kitting.
Configured per SKU
Custom packaging rules, gift-note defaults, insert preferences set per product in the Jetpack dashboard. The right materials get pulled at pick-pack automatically, no walking the floor required.
Refreshed without waste
Marketing inserts print on-demand, so a design update applies to the next order shipping out, not the next batch you produce. Pre-printed packaging stored at SKU level swaps in when you send your next inbound.
Run by your fulfillment team
Same warehouses, same dashboard, same fulfillment team. No second 3PL to onboard. No separate vendor to invoice. Customization runs inside the operation that already ships your orders.
The brand moment starts before the box arrives.
Most brands give away the page their customer sees while waiting for delivery. Yours doesn’t have to. Your tracking page can carry your logo, your colors, your product recommendations, and your post-purchase upsells, on the screen every customer checks while they wait. You cut WISMO support tickets and turn the wait into another conversion surface.
Always fighting for you.
Customization is detail work. Your Jetpack team stays close: keeping inserts current, packaging fresh, and bundles ready for whatever launches next.
Dedicated Client Care
A real human on Slack, email, or phone. Jetpack Care catches the misses before your team does.
Quarterly Optimizations
Every quarter we sit down with you and look for new ways to tighten the workflow, reduce cost, and improve fulfillment performance.
Bolt-On Logistics Team
Direct access to the Jetpack 3PL exec team. Decades of logistics experience on your side, every week.
Frequently asked.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
Jetpack partners with ecommerce brands shipping 1,000+ orders per month, large enough to benefit from multi-hub distribution, still at the growth stage where hands-on support matters most. Onboarding takes 1-2 weeks with about 4-6 hours of your time: a dedicated team connects your sales channels, configures your SKU catalog, sets shipping preferences, and positions inventory via MultiHub IQ from your historical order data. We teach you the tools, not just deliver outcomes. Switching from another 3PL? For a limited time, we're waiving receiving fees on your initial inventory transfer, and we run a structured migration: as fast as one week for D2C, four to six weeks for B2B with EDI and retail compliance cutovers. No long-term contracts; your inventory is yours to move whenever.
Custom packaging (branded boxes, mailers, Kraft paper, branded packing slips), inserts (on-demand marketing inserts and multi-tier gift notes), kitting and assembly (subscription boxes, gift sets, bundles), and branded tracking pages. Most options are configured per SKU directly in the dashboard, fulfilled in the same warehouses that ship your standard orders.
Yes. We store your custom-branded packaging at SKU level and apply your packaging preferences automatically when each order ships. Different products can use different materials, and the right packaging gets pulled at the pick-pack stage without manual intervention.
Standard gift notes are printed at the packing station in black and white with your logo. Premium gift notes are full-color 4×6 postcards on branded cardstock with handwritten-style typography. Both are configured per order via the dashboard or your storefront integration, and both layer cleanly on top of any other custom packaging you've set up.
Yes. Standard marketing inserts are 4×6 full-color cards printed on-demand against a single design. For inserts that change content per customer based on order history, segment, or campaign data, Jetpack runs through our partnership with UnDigital. They specialize in data-driven personalization at scale: their team handles the onboarding to set up your campaign, tracks the ROI on each variant so you can see what's actually driving repeat purchase, and refines the program based on what's working.
Kitting and assembly is in-warehouse work where multiple SKUs (plus stickers, inserts, custom packaging) get assembled into a single ready-to-ship bundle. Use it for subscription boxes, gift sets, promo bundles, retailer-spec packs, or any multi-component product. Each kit is tracked against a work order in the dashboard with transparent pricing and turnaround times.
Yes for inserts: you can either print on-demand (a design update applies to the very next shipment, no batch waste) or supply pre-printed inserts of your own and we'll insert them automatically per SKU rules. For pre-printed packaging (custom boxes, mailers), inventory is stored at SKU level and the new design rolls in when you send your next batch.
Branded tracking pages replace the generic carrier tracking screen with your logo, brand colors, product recommendations, and post-purchase upsells. Customers checking "where is my order" land on a page that looks like your store, not the carrier's. Cuts WISMO support volume and surfaces another conversion opportunity in the moment between purchase and delivery.
Customization services are line items beyond the base pick-pack-ship rate. Pricing is transparent in your invoice and runs alongside your standard fulfillment costs in the same dashboard. We model the unit economics against your projected volume before turning anything on, so you see the math before you commit.
Most customization options are self-serve: upload insert designs, set SKU-level packaging rules, submit kitting work orders, configure gift-note defaults. The UnDigital personalized-insert program is the one exception, with managed onboarding and ongoing campaign support from a dedicated specialist.
Request a quote or book a call. We'll review which customization layers fit your brand, your channel mix, and the unit economics you're targeting. If something doesn't fit your scale yet, we'll tell you straight.
An unboxing experience is the curated set of touches a brand applies to every shipment so the moment of opening becomes a brand moment. It typically includes custom-printed boxes or mailers, branded tissue paper or filler, marketing inserts (postcards, thank-you notes, sample sleeves), gift notes (handwritten, multi-tier, or personalized via UnDigital), and a branded tracking page that customers see while they wait. The goal is twofold: a first impression that turns a one-time buyer into a repeat customer, and a physical artifact worth photographing and sharing. Jetpack applies your unboxing experience to every order at our 60+ warehouses, configured per SKU in your dashboard.
No, we don't sell boxes, mailers, or inserts. We're a fulfillment partner. Brands typically source their custom packaging from vendors like Packlane, Arka, or noissue, then ship it to one of our warehouses as a branded SKU. From there, your rules in the Jetpack dashboard determine when each box, mailer, insert, or gift note goes out, on which order, in which region. The result is a consistent unboxing experience across every order without your team hand-packing a single one.
Let’s talk.
A short call: you tell us the unboxing experience you want, we show you exactly how Jetpack delivers it, and what changes when the same partner also runs your fulfillment, your rates, and your support.