Considering ShipMonk as your 3PL?
Meet Jetpack first.
I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.
— means not published or not offered, per shipmonk.com as of August 2026. Tap the ⓘ on any row for the detail.
The differences you’ll feel from day one.
Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”
Dedicated Happiness Engineers, reached through a support portal and ticket system.
A dedicated Jetpack Care team in your Slack channel: the same people every time. Response time is within a minute, sometimes two.
A 12th warehouse as of 2026, across North America and Europe.
60+ fulfillment centers across the US, Canada, UK, EU, and Australia.
Itemized pick fees plus a monthly-minimum fee. Rates quoted, not published.
One all-in rate per order: pick, pack, shipping, and standard packaging in one transparent number you can build your business around.
A billing portal with itemized invoices you review yourself.
Weekly invoice audits of the entire billing chain, from warehouse to carriers.
Not published.
No lock-in contracts. Leave on 30 days notice, any time.
Discounted rates through their Virtual Carrier Network.
Carrier IQ shops every order across all carriers, with rates pooled across 5,000+ brands, so each package ships at the lowest rate available.
Reactive: MonkProtect, a quoted paid add-on, waits for your customer to notice, then has them self-report through a claims portal.
Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.
99.9% accuracy.
99.95% pick accuracy, barcode-verified at every step.
Their own OMS and WMS, with carrier selection through the Virtual Carrier Network.
All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.
ShipMonk details from shipmonk.com (home, pricing, locations, platform, integrations, post-purchase pages) and their Shopify App Store listing, re-verified 22 August 2026. Spot something out of date? Tell us and we’ll correct it.
“You treat our customers as your own.”
Ready to find out more? Let’s build a plan.
MonkProtect waits to be told.
Delivery IQ already knows.
MonkProtect, ShipMonk’s paid add-on, is reactive, waiting until your customer complains. Delivery IQ is Jetpack’s AI-driven post-shipment monitor, giving you the chance to proactively get in front of problems before a complaint ever happens.
Before: nothing is watching
- Customer notices
- Finds the portal
- Files the claim
- Waits 3-5 days
- Always watching
- Flagged at-risk
- You already know
- You reach out first
- Reship on your timing
- Credit on your invoice
Bad news lands softer when it comes from you. Delivery IQ tells your team first, so your customer hears about the problem and the fix in the same breath, with a replacement already on its way.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
You’ll never be ghosted by your 3PL again.
Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in minutes and owns the outcome.
- A dedicated Slack channelyour team, your thread, answers in minutes.
- Mistakes ownedinvestigations with photo proof and a full paper trail.
- Weekly bill auditserrors found and reimbursed wherever possible.
- Quarterly optimizationsproactive reviews that keep lowering cost per order.
Moving 3PLs is far easier than staying unhappy.
Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.
Quote and plan
An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.
Guided transfer
Channels connected, SKUs configured, inventory moved.
First orders ship
Monitored closely, with same-day fulfillment from day one.
“I only wish I had made the leap sooner.”
Your move to Jetpack, on us.
We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position US inventory across 45+ domestic warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.
3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
For DTC brands shipping 1,000+ orders a month, yes, and the differences are concrete. Jetpack fulfills from 60+ warehouses across the US, Canada, UK, EU, and Australia, while ShipMonk runs 10 facilities. Jetpack quotes one all-in rate per order, one transparent number you can build your business around, instead of itemized pick fees plus a monthly-minimum fee. And instead of ticket-based support, every Jetpack brand gets a dedicated Jetpack Care team in Slack. The differences you'll feel daily are the scale of the network and the shape of the relationship.
ShipMonk doesn't publish rates. Its quotes are built from itemized pick fees plus a Monthly Minimum fee determined alongside your projected order volume. Jetpack also quotes to your volume, but the shape is different: one all-in rate per order covering pick, pack, shipping, and standard packaging, with storage and receiving on their own transparent lines and no setup or processing fees. Request a quote to see your number.
Jetpack fulfills from 60+ warehouses spanning the US, Canada, UK, EU, and Australia. ShipMonk runs 10 facilities across the US, Canada, UK, and Czech Republic, with none in Australia. Network size compounds: with more hubs to place stock in, MultiHub IQ distributes your US inventory closer to your buyers, cutting shipping costs by up to 30% and speeding transit up to 3x compared to shipping everything from one warehouse.
ShipMonk runs in-house support teams, including onsite teams at its fulfillment centers. Jetpack's model is structurally different: every brand gets a dedicated Jetpack Care team in your own Slack channel. You message the people who know your products and workflows, get answers in minutes, and never re-explain context to a stranger. The same team audits your invoices weekly, files eligible lost-in-transit claims automatically, and pursues them until the credit lands on your invoice.
Start with a call, and we'll come back with an all-in rate card and a full transition plan. From there it's a guided transfer: our team builds the inventory math and the logistics requirements, then connects your sales channels and coordinates the inventory move while your current operation keeps shipping. Most brands are fully live in 2-3 weeks, and it takes far less of your own time than you'd expect. Jetpack has no lock-in contracts on our side; check your current agreement for notice terms, and we'll time the cutover around them. Book the call whenever you're ready.
Let’s talk.
Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.