Considering Flexport for fulfillment?
Meet Jetpack first.
I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.
— means not published or not offered, per flexport.com and its help center as of August 2026. Tap the ⓘ on any row for the detail.
The differences you’ll feel from day one.
Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”
5 owned fulfillment centers, all in the US.
60+ fulfillment centers across the US, Canada, UK, EU, and Australia.
Fast Tags put free 2-day and next-day click-to-door badges on listings near its hubs, with a 3-day badge in hard-to-reach areas and at peak; a nationwide order-to-door range isn’t published.
From a single hub, 2-7 days nationwide from order to your customer’s door. As low as 1-3 days nationwide when using multiple facilities via MultiHub IQ distribution.
Cross-border shipping to 200+ countries from US warehouses, with duties handled through partner Passport.
Domestic fulfillment inside the US, Canada, UK, EU, and Australia, so overseas buyers get local delivery speeds.
Priced through a rate card behind the seller portal login; their own FAQ notes the downloadable card may be incorrect for discounted merchants.
One all-in rate per order: pick, pack, shipping, and standard packaging in one number, quoted for your business.
A $5,000 monthly minimum spend on every account since January 1, 2026; accounts under it are billed the difference.
A volume floor to join: 1,000+ monthly orders across channels. From there, you pay the all-in rate on the orders you ship.
Live chat and phone on weekdays 7am-5pm Central, plus tickets with published response targets: routine inquiries within 2 business days.
A dedicated Jetpack Care team in your Slack channel: the same people every time, answering in minutes.
Invoices every two weeks, due on receipt, with itemized CSV downloads free in the portal.
Weekly invoice audits of the entire billing chain, from warehouse to carriers.
Filed through the support queue; published terms cap in-transit loss at $100 per parcel.
Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.
Processed in the seller portal within 3 business days (10 at peak), with Loop, ReturnGO, or Narvar handling the customer-facing flow.
A built-in customer returns portal, free for every Jetpack brand, plus Loop and AfterShip integrations if you already use them.
The Flexport seller portal: inventory, analytics, billing, and returns. Freight tools live in the separate Flexport platform.
All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.
Flexport details from flexport.com (ecommerce fulfillment, warehouse network, B2B fulfillment, returns) and its help center (support, pricing overview, 2026 pricing FAQs, monthly minimum fee, returns, terms of service), verified 23 August 2026. Spot something out of date? Tell us and we’ll correct it.
“It finally gave us real-time visibility into our entire supply chain.”
Ready to find out more? Let’s build a plan.
Five hubs in one country.
Sixty across three.
Flexport inherited Deliverr’s smart-placement model and runs it well: AI-placed inventory across five US fulfillment centers, with fast-shipping badges where stock sits close. Jetpack runs the same play on a bigger map: 60+ centers across three continents, with MultiHub IQ deciding where your inventory lives.
One warehouse. Every order crosses the country, zone by zone.
Five US hubs, placed by an AI demand model, with fast badges near stock.
MultiHub IQ spreads your stock across 60+ centers automatically: standard-rate delivery, as low as 1-3 days nationwide.
The placement brain is real on both sides; the difference is the map it gets to play on. MultiHub IQ works with 60+ centers on three continents, so the same intelligence also covers your UK, EU, and Australian buyers, with published results: up to 30% lower shipping cost and up to 3x faster transit.
Their queue has targets.
Your Slack has people.
Flexport puts real support commitments in writing: weekday live chat, phone, and ticket response targets printed in its help center. That’s more than many 3PLs publish. Jetpack skips the queue entirely: a named team lives in your Slack, and most replies land in under a minute.
- Live chat and phone on weekdays, 7am to 5pm Central.
- Tickets carry published targets: routine inquiries answered within 2 business days.
- The same named people in your channel, most replies in under a minute.
- Problems often flagged to you before you notice them.
- A daily 2pm email flags orders that couldn’t be fulfilled.
- In-transit problems become support tickets, with loss capped at $100 per parcel under their terms.
- An AI engine trained on your own delivered and lost orders flags at-risk shipments first.
- Eligible claims filed automatically, with the proof of non-delivery sourced for you.
- Invoices every two weeks, due on receipt, with a free itemized CSV.
- Their own FAQ notes the downloadable rate card may be incorrect for discounted merchants.
- Itemized invoices, with billing transparency built into Jetpack Pro.
- The whole billing chain audited weekly: errors flagged and reimbursed wherever possible.
Flexport is a freight powerhouse, and if ocean containers are your hardest problem, that gravity works in your favor. If growing a parcel brand is, Jetpack was built for exactly that: 60+ centers on three continents, one all-in rate, and a team in your Slack that treats your customers as its own.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
You’ll never be ghosted by your 3PL again.
Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in minutes and owns the outcome.
- A dedicated Slack channelyour team, your thread, answers in minutes.
- Mistakes ownedinvestigations with photo proof and a full paper trail.
- Weekly bill auditserrors found and reimbursed wherever possible.
- Quarterly optimizationsproactive reviews that keep lowering cost per order.
Moving 3PLs is far easier than staying unhappy.
Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.
Quote and plan
An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.
Guided transfer
Channels connected, SKUs configured, inventory moved.
First orders ship
Monitored closely, with same-day fulfillment from day one.
“I only wish I had made the leap sooner.”
Your move to Jetpack, on us.
We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position inventory across 60+ warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.
3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
For parcel-first ecommerce brands, yes. Flexport's fulfillment arm (the former Deliverr network) runs five US fulfillment centers with AI inventory placement and fast-shipping badges, inside a company whose core business is global freight. Jetpack is fulfillment-first: 60+ centers across the US, Canada, UK, EU, and Australia, MultiHub IQ placing stock near your buyers, one all-in rate per order, and a dedicated Jetpack Care team in your Slack instead of a ticket queue. Jetpack asks for 1,000+ monthly orders to join, and from there you pay the all-in rate on the orders you ship.
Flexport fulfillment is the ecommerce arm of Flexport, the global freight forwarder. It grew out of Deliverr, which Shopify acquired in 2022 and sold to Flexport in 2023 as part of Shopify Logistics. Today it runs five US fulfillment centers with AI-driven inventory placement, fast-shipping badges for marketplaces, B2B retail programs, and cross-border delivery from US stock. This page compares it with Jetpack side by side, from network size to support model.
Shopify acquired Deliverr in 2022 and folded it into Shopify Logistics, then sold that logistics business to Flexport in 2023. Deliverr's network and placement technology became Flexport's fulfillment product, which has since consolidated to five US fulfillment centers. If you were a Deliverr or Shopify Fulfillment Network merchant, Flexport is where that service lives now, and this comparison is the one to run before deciding where to go next.
Yes. Flexport's help center publishes a $5,000 monthly minimum spend on all accounts starting January 1, 2026, up from the $500 minimum introduced in 2025, and accounts that spend less are billed the difference. Flexport's own guidance says brands under roughly 500 orders per month are the ones most likely to be affected. Jetpack works differently: a volume floor of 1,000+ monthly orders across channels to join, and from there you pay the all-in rate on the orders you actually ship.
Flexport's per-order fulfillment rates live in a rate card behind its seller portal login, and its help center publishes the fees around them: storage at $0.81 per cubic foot per month ($2.40 from October through December), per-service fees for returns, prep, and EDI connections, and a $5,000 monthly minimum spend from 2026. Jetpack quotes one all-in rate per order covering pick, pack, shipping, and standard packaging, priced on the order's total weight with a flat 30 cents per additional pick, and no setup or processing fees. Request a quote to see your number.
Start with a call, and we'll come back with an all-in rate card and a full transition plan. From there it's a guided transfer: our team builds the inventory math and the logistics requirements, then connects your sales channels and coordinates the inventory move while your current operation keeps shipping. Most brands are fully live in 2-3 weeks, and it takes far less of your own time than you'd expect. Jetpack has no lock-in contracts on our side, and Flexport's published fulfillment terms let you cancel at any time, so the cutover is yours to schedule. Book the call whenever you're ready.
Let’s talk.
Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.