Considering Flexport for fulfillment?
Meet Jetpack first.
I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.
— means not published or not offered, per flexport.com and its help center as of August 2026. Tap the ⓘ on any row for the detail.
The differences you’ll feel from day one.
Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”
A ticket queue: routine inquiries answered within 2 business days, per their own help center.
A dedicated Jetpack Care team in your Slack channel: the same people every time. Response time is within a minute, sometimes two.
5 fulfillment centers, all in the US.
60+ fulfillment centers across the US, Canada, UK, EU, and Australia.
A nationwide order-to-door delivery range isn’t published.
From a single hub, 2-7 days nationwide from order to your customer’s door. As low as 1-3 days nationwide when using multiple facilities via MultiHub IQ distribution.
Cross-border shipping to 200+ countries from US warehouses, with duties handled through partner Passport.
Domestic fulfillment inside the US, Canada, UK, EU, and Australia, so overseas buyers get local delivery speeds.
Priced through a rate card behind the seller portal login; their own FAQ notes the downloadable card may be incorrect for discounted merchants.
One all-in rate per order: pick, pack, shipping, and standard packaging in one number, quoted for your business.
A $5,000 monthly minimum spend on every account since January 1, 2026; accounts under it are billed the difference.
A volume floor to join: 1,000+ monthly orders across channels. From there, you pay the easy all-in rate on the orders you ship, with no minimum spend.
None published: you review the itemized invoices yourself.
Weekly invoice audits of the entire billing chain, from warehouse to carriers.
Reactive: usually it’s your customer who reports the loss. Then you file a support ticket and follow it up yourself.
Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.
No customer-facing portal of its own: returns are managed in the seller portal, with Loop, ReturnGO, or Narvar handling the customer side.
A built-in customer returns portal, free for every Jetpack brand, plus Loop and AfterShip integrations if you already use them.
The Flexport seller portal: inventory, analytics, billing, and returns. Freight tools live in the separate Flexport platform.
All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.
Flexport details from flexport.com (ecommerce fulfillment, warehouse network, B2B fulfillment, returns) and its help center (support, pricing overview, 2026 pricing FAQs, monthly minimum fee, returns, terms of service), verified 23 August 2026. Spot something out of date? Tell us and we’ll correct it.
“It finally gave us real-time visibility into our entire supply chain.”
Ready to find out more? Let’s build a plan.
Five hubs for Flexport.
60+ for Jetpack.
Flexport inherited Deliverr’s smart-placement model and runs it well: AI-placed inventory across its five US fulfillment centers. Jetpack has the same AI-driven inventory distribution technology on a bigger map: MultiHub IQ spreads your stock across 45+ US centers, and the same platform and the same team also run your fulfillment in Canada, the UK, the EU, and Australia, a reach five US hubs can’t match.
One warehouse. Every order crosses the country, zone by zone.
Five US hubs, placed by an AI demand model.
MultiHub IQ spreads your US stock across 45+ centers automatically: standard-rate delivery, as low as 1-3 days nationwide.
While both Flexport and Jetpack automate inventory distribution for multiple hubs, Jetpack’s MultiHub IQ can distribute across 45+ US fulfillment centers instead of Flexport’s five, with published results: up to 30% lower shipping cost and up to 3x faster transit. And when you’re ready to sell in Canada, the UK, the EU, or Australia, Jetpack fulfills there too: same platform, same team, same invoice. It’s all under one roof. Flexport’s network ends at the US border.
They answer in days.
We answer in minutes.
Flexport puts its support commitments in writing, and that’s more than many 3PLs do: chat, phone, and a promise that routine tickets get an answer within 2 business days. Jetpack skips the queue entirely: a named team lives in your Slack, and most replies land in under a minute.
- You pick a channel and wait your turn.
- Routine inquiries: answered within 2 business days, per their own help center.
- The same named people in your channel, most replies in under a minute.
- Problems often flagged to you before you notice them.
- No in-transit watch on parcels: the first signal is usually a where-is-my-order email.
- From there it’s a support ticket you file and follow up yourself.
- An AI engine trained on your own orders flags at-risk shipments, so you step in before the complaint exists.
- Eligible claims filed automatically, with the proof of non-delivery sourced for you.
- Itemized invoices.
- Their own FAQ notes the downloadable rate card may be incorrect for discounted merchants.
- Itemized invoices, with billing transparency built into Jetpack Pro.
- The whole billing chain audited weekly: errors flagged and reimbursed wherever possible.
Flexport is a freight powerhouse, and if ocean containers are your hardest problem, that gravity works in your favor. But if growing a parcel brand is your focus, Jetpack was built for exactly that: 60+ centers on three continents, one all-in rate, and a team in your Slack that treats your customers as its own.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
You’ll never be ghosted by your 3PL again.
Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in minutes and owns the outcome.
- A dedicated Slack channelyour team, your thread, answers in minutes.
- Mistakes ownedinvestigations with photo proof and a full paper trail.
- Weekly bill auditserrors found and reimbursed wherever possible.
- Quarterly optimizationsproactive reviews that keep lowering cost per order.
Moving 3PLs is far easier than staying unhappy.
Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.
Quote and plan
An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.
Guided transfer
Channels connected, SKUs configured, inventory moved.
First orders ship
Monitored closely, with same-day fulfillment from day one.
“I only wish I had made the leap sooner.”
Your move to Jetpack, on us.
We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position US inventory across 45+ domestic warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.
3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
For parcel-first ecommerce brands, yes. Flexport's fulfillment arm (the former Deliverr network) runs five US fulfillment centers with AI inventory placement, inside a company whose core business is global freight. Jetpack is fulfillment-first: 60+ centers across the US, Canada, UK, EU, and Australia, MultiHub IQ placing your US stock near your buyers, one all-in rate per order, and a dedicated Jetpack Care team in your Slack instead of a ticket queue. Jetpack asks for 1,000+ monthly orders to join, and from there you pay the all-in rate on the orders you ship.
Flexport fulfillment is the ecommerce arm of Flexport, the global freight forwarder. It grew out of Deliverr, which Shopify acquired in 2022 and sold to Flexport in 2023 as part of Shopify Logistics. Today it runs five US fulfillment centers with AI-driven inventory placement, fast-shipping badges for marketplaces, B2B retail programs, and cross-border delivery from US stock. This page compares it with Jetpack side by side, from network size to support model.
Shopify acquired Deliverr in 2022 and folded it into Shopify Logistics, then sold that logistics business to Flexport in 2023. Deliverr's network and placement technology became Flexport's fulfillment product, which has since consolidated to five US fulfillment centers. If you were a Deliverr or Shopify Fulfillment Network merchant, Flexport is where that service lives now, and this comparison is the one to run before deciding where to go next.
Yes. Flexport's help center publishes a $5,000 monthly minimum spend on all accounts starting January 1, 2026, up from the $500 minimum introduced in 2025, and accounts that spend less are billed the difference. Flexport's own guidance says brands under roughly 500 orders per month are the ones most likely to be affected. Jetpack works differently: a volume floor of 1,000+ monthly orders across channels to join, and from there you pay the all-in rate on the orders you actually ship.
Flexport's per-order fulfillment rates live in a rate card behind its seller portal login, and its help center publishes the fees around them: storage at $0.81 per cubic foot per month ($2.40 from October through December), per-service fees for returns, prep, and EDI connections, and a $5,000 monthly minimum spend from 2026. Jetpack quotes one all-in rate per order covering pick, pack, shipping, and standard packaging, priced on the order's total weight with a flat 30 cents per additional pick, and no setup or processing fees. Request a quote to see your number.
Start with a call, and we'll come back with an all-in rate card and a full transition plan. From there it's a guided transfer: our team builds the inventory math and the logistics requirements, then connects your sales channels and coordinates the inventory move while your current operation keeps shipping. Most brands are fully live in 2-3 weeks, and it takes far less of your own time than you'd expect. Jetpack has no lock-in contracts on our side, and Flexport's published fulfillment terms let you cancel at any time, so the cutover is yours to schedule. Book the call whenever you're ready.
Let’s talk.
Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.