Jetpack vs Shipfusion

Considering Shipfusion for fulfillment?
Meet Jetpack first.

I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.

Jenn Grelik · Henson Shaving
ShipfusionJetpack
Real-time support in your SlackYes
Predictive delivery monitoringYes
Auto-filed lost-in-transit claimsYes
Weekly bill auditsYes
Zone-skipping line-haul between hubsYes
No lock-in contractsNot publishedYes
Fulfillment inside the UK, EU + AustraliaYes
Built-in customer returns portalYes
Intelligent multi-hub distributionYes
Real-time carrier rate shoppingYesYes
National 2-day delivery programYesYes
Financial + analytics suiteYesYes
Marketplace + retail programsYesYes
Kitting + customizationYesYes
Fulfillment centers460+
Retail connectionsNot published150+
Platform integrations30+200+

— means not published or not offered, per shipfusion.com and its help center as of August 2026. Tap the ⓘ on any row for the detail.

The Full Comparison

The differences you’ll feel from day one.

Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”

Support model
Shipfusion

An on-site live-chat team plus a dedicated account manager.

Jetpack

A dedicated Jetpack Care team in your Slack channel: the same people every time. Response time is within a minute, sometimes two.

Fulfillment network
Shipfusion

Four fulfillment centers: Chicago, Las Vegas, York PA, and Toronto, with Dallas listed as coming soon.

Jetpack

60+ fulfillment centers across the US, Canada, UK, EU, and Australia.

Standard delivery, order to door
Shipfusion

Publishes 2-day coverage reach claims from its network; a click-to-door delivery range isn’t published.

Jetpack

From a single hub, 2-7 days nationwide from order to your customer’s door. As low as 1-3 days nationwide when using multiple facilities via MultiHub IQ distribution.

International reach
Shipfusion

US facilities plus one Canadian center in Toronto, shipping Canadian orders via its partner Passport.

Jetpack

Domestic fulfillment inside the US, Canada, UK, EU, and Australia, so overseas buyers get local delivery speeds.

Pricing model
Shipfusion

Quote-gated: rates aren’t published, though its pricing page lists the variables a quote is built from.

Jetpack

One all-in rate per order: pick, pack, shipping, and standard packaging in one number, quoted for your business.

Minimums
Shipfusion

Built for brands shipping 2,000+ orders a month, by its own repeated line.

Jetpack

A volume floor to join: 1,000+ monthly orders across channels. From there, you pay the easy all-in rate on the orders you ship, with no minimum spend.

Billing oversight
Shipfusion

Line-by-line billing reports you review yourself.

Jetpack

Weekly invoice audits of the entire billing chain, from warehouse to carriers.

Carrier claims
Shipfusion

A carrier-claims process isn’t published.

Jetpack

Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.

Returns
Shipfusion

Returns handled through partner integrations, with Loop Returns named on its Shopify listing.

Jetpack

A built-in customer returns portal, free for every Jetpack brand, plus Loop and AfterShip integrations if you already use them.

Software
Shipfusion

Shipfusion 360, its own warehouse and inventory platform with order dashboards.

Jetpack

All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.

Shipfusion details from shipfusion.com (pricing, locations, fulfillment and software pages, terms) and its help center, verified 25 August 2026. Spot something out of date? Tell us and we’ll correct it.

Their flexibility and partnership have been invaluable as we've scaled.
Jon Willbanks · Arterra Pet Science

Ready to find out more? Let’s build a plan.

Shipfusion Tracking vs Jetpack Delivery IQ

Shipfusion tracks packages.
Jetpack predicts them.

Shipfusion’s tracking passes along what carriers report, and its help center says so plainly. Delivery IQ is Jetpack’s AI engine, trained on your own delivered and lost orders, flagging the shipments likely to go wrong while there’s still time to act.

A package goes missing
ShipfusionCarrier trackingStatus only

Before: tracking shows what the carrier reports

  • Customer notices
  • Writes to you
  • You open a chat
  • The carrier investigates
JetpackDelivery IQIncluded
  • Always watching
  • Flagged at-risk
  • You already know
  • You reach out first
  • Reship on your timing
  • Credit on your invoice

Bad news lands softer when it comes from you. Delivery IQ tells your team first, so your customer hears about the problem and the fix in the same breath, with a replacement already on its way.

Network Reach

Selling into the UK someday?
We’re already there.

Shipfusion covers the US and Canada from four centers it runs itself, and runs them well. Jetpack’s network spans 60+ centers across the US, Canada, UK, EU, and Australia, so the borders your brand crosses next are ones we already fulfill behind.

A typical 3PL

One warehouse. Every order crosses the country, zone by zone.

Shipfusion

Four centers across the US and Canada.

Jetpack

60+ centers across five regions, with MultiHub IQ spreading your US stock across 45+ of them automatically.

Growth has a way of arriving before the infrastructure does. When your first UK wholesale order or Australian influencer spike lands, we fulfill it from inside the country, on the same platform, with the same team you already talk to every day.

Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.

Neil Carson · Clocks + Colours
Trusted by
Stoic BeautyClocks and ColoursHenson ShavingEli HealthVitalyArterra Pet ScienceF MillerSidekick ToolParaphrase PerfumeAtlas Tools & Machinery
The Jetpack Care Difference

You’ll never be ghosted by your 3PL again.

Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in real time and owns the outcome.

  • A dedicated Slack channelyour team, your thread, answers in minutes.
  • Mistakes ownedinvestigations with photo proof and a full paper trail.
  • Weekly bill auditserrors found and reimbursed wherever possible.
  • Quarterly optimizationsproactive reviews that keep lowering cost per order.

Learn more about Jetpack Care →

Switching From Shipfusion

Moving 3PLs is far easier than staying unhappy.

Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.

Book a call

Quote and plan

An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.

Guided transfer

Channels connected, SKUs configured, inventory moved.

First orders ship

Monitored closely, with same-day fulfillment from day one.

Live in 2-3 weeks
I only wish I had made the leap sooner.
Josh Smith · Paraphrase Perfume
Switching Offer

Your move to Jetpack, on us.

We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.

up to$1,200waived
See Pricing
Questions

Frequently asked.

Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position US inventory across 45+ domestic warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.

3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.

Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.

For growing ecommerce brands, yes, and fit is the place to start. Shipfusion says it's built for brands shipping 2,000+ orders a month, from four centers in the US and Canada. Jetpack's floor is 1,000+ monthly orders, with 60+ fulfillment centers across the US, Canada, UK, EU, and Australia, MultiHub IQ placing your US stock automatically, one all-in rate per order, and a dedicated Jetpack Care team in your own Slack channel.

Shipfusion operates four fulfillment centers: Chicago, Las Vegas, York (Pennsylvania), and Toronto, with a fifth listed as coming soon in Dallas. Its network covers the US and Canada. Jetpack fulfills from 60+ centers across the US, Canada, UK, EU, and Australia, so a brand selling internationally ships domestically inside each region instead of cross-border.

Shipfusion repeats the same line across its site: built for brands shipping 2,000+ orders per month, and its pages list brands under 1,000 monthly orders as not a fit. Jetpack's volume floor is 1,000+ monthly orders across all channels combined, so brands in the 1,000-2,000 range that Shipfusion's own positioning excludes are squarely who we serve, with no minimum spend beyond the volume floor.

Shipfusion doesn't publish rates. Its pricing page is open about the variables a quote is built from (pick tiers, receiving by pallet type, storage, project work) but every number arrives through a sales conversation. Jetpack quotes one all-in rate per order: pick, pack, shipping, and standard packaging in one number, with storage and receiving as listed line items and no setup or processing fees.

Shipfusion's tracking passes along carrier status updates; its help center notes that tracking is updated entirely by the carriers. Jetpack's Delivery IQ is an AI engine trained on your own delivered and lost orders, flagging individual at-risk shipments while there's still time to act, and eligible lost-in-transit claims are filed automatically with the proof of non-delivery sourced for you.

Ready?

Let’s talk.

Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.