Considering ShipHero for fulfillment?
Meet Jetpack first.
I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.
— means not published or not offered, per lvk.com and shiphero.com as of August 2026 (ShipHero’s fulfillment network now operates as LVK). Tap the ⓘ on any row for the detail.
The differences you’ll feel from day one.
Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”
A ticket system in the LVK app.
A dedicated Jetpack Care team in your Slack channel: the same people every time. Response time is within a minute, sometimes two.
7 centers across the US and Canada.
60+ fulfillment centers across the US, Canada, UK, EU, and Australia.
A published Standard tier of 3-7 days.
From a single hub, 2-7 days nationwide from order to your customer’s door. As low as 1-3 days nationwide when using multiple facilities via MultiHub IQ distribution.
A single rate on shipped orders, quoted per client.
One all-in rate per order: pick, pack, shipping, and standard packaging in one number, quoted for your business.
Not published.
Weekly invoice audits of the entire billing chain, from warehouse to carriers.
Filed after 15 days without tracking movement, once you supply the proof of non-delivery.
Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.
A Loop Returns integration, plus a Shopify plugin.
A built-in customer returns portal, free for every Jetpack brand, plus Loop and AfterShip integrations if you already use them.
ShipHero WMS, with dashboards in the LVK app.
All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.
ShipHero and LVK details from shiphero.com and lvk.com (home, fulfillment centers, platform, integrations, FAQs, terms of service) plus the LVK help center and ShipHero software docs, re-verified 22 August 2026. ShipHero’s fulfillment network rebranded as LVK; shiphero.com/fulfillment redirects there. Spot something out of date? Tell us and we’ll correct it.
“Their flexibility and partnership have been invaluable as we've scaled.”
Ready to find out more? Let’s build a plan.
Where the resemblance ends.
ShipHero’s fulfillment arm now operates as LVK, and its warehouse technology is excellent. On paper, the two offers look close. The difference shows up in the moments you live with every week.
- You submit a ticket through the app’s support system.
- An account lead on your business, backed by support and ops teams.
- The same named people in your channel, most replies in under a minute.
- Problems often flagged to you before you notice them.
- Tracks orders through final delivery.
- Surfaces stuck, lost, or delayed packages after set days without movement.
- An AI engine trained on your own delivered and lost orders.
- Scores every shipment in transit, so intervention starts before the complaint.
LVK is a solid 3PL with a smaller network and a similar feature list. What a spec sheet can’t measure is how it feels to be a client, and that’s Jetpack’s ace in the hole: real-time support in your Slack, from a team that acts as an extension of yours, when the tough challenges arise.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
You’ll never be ghosted by your 3PL again.
Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in minutes and owns the outcome.
- A dedicated Slack channelyour team, your thread, answers in minutes.
- Mistakes ownedinvestigations with photo proof and a full paper trail.
- Weekly bill auditserrors found and reimbursed wherever possible.
- Quarterly optimizationsproactive reviews that keep lowering cost per order.
Moving 3PLs is far easier than staying unhappy.
Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.
Quote and plan
An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.
Guided transfer
Channels connected, SKUs configured, inventory moved.
First orders ship
Monitored closely, with same-day fulfillment from day one.
“I only wish I had made the leap sooner.”
Your move to Jetpack, on us.
We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position US inventory across 45+ domestic warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.
3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
If you're comparing fulfillment services, yes, and the first thing to know is that ShipHero's fulfillment network now operates as LVK, a separate company with 7 centers across the US and Canada. Jetpack fulfills from 60+ warehouses across the US, Canada, UK, EU, and Australia, with MultiHub IQ placing your US stock near your buyers, with close-zone deliveries in as little as 1-2 days at standard rates. Jetpack quotes one all-in rate per order, one transparent number you can build your business around, where LVK's single rate on shipped orders is quoted per client. And instead of a ticket system, every Jetpack brand gets a dedicated Jetpack Care team in Slack.
Not under that name. ShipHero's outsourced fulfillment business became LVK Logistics, and shiphero.com's fulfillment pages now redirect to lvk.com. ShipHero itself sells warehouse management software to brands and 3PLs, and LVK runs its 7 North American fulfillment centers on that software. If you were looking for ShipHero fulfillment, you're really evaluating LVK, which is exactly what this page compares Jetpack against.
ShipHero is warehouse management software: brands running their own warehouses and 3PLs use it for inventory, picking, packing, and shipping, with live carrier rate shopping. It doesn't fulfill orders itself; that business became LVK Logistics. Jetpack covers both sides of that split: full-service fulfillment from 60+ warehouses with the software included, and the Jetpack platform can also be licensed to run your own warehouse.
ShipHero prices its warehouse software by plan through its sales team, and LVK, its former fulfillment arm, quotes flat-rate fulfillment pricing per client; neither publishes rates. Jetpack quotes to your volume too, but the shape is simple: one all-in rate per order covering pick, pack, shipping, and standard packaging, priced on the order's total weight with a flat 30 cents per additional pick, and no setup or processing fees. Request a quote to see your number.
Start with a call, and we'll come back with an all-in rate card and a full transition plan. From there it's a guided transfer: our team builds the inventory math and the logistics requirements, then connects your sales channels and coordinates the inventory move while your current operation keeps shipping. Most brands are fully live in 2-3 weeks, and it takes far less of your own time than you'd expect. Jetpack has no lock-in contracts on our side; check your current agreement for notice terms, and we'll time the cutover around them. Book the call whenever you're ready.
Let’s talk.
Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.