Considering Stord for fulfillment?
Meet Jetpack first.
I would tell anyone to switch in a heartbeat! Hands down, I honestly don't think that there's another company out there who could or is doing more than what you guys are doing in terms of support.
— means not published or not offered, per stord.com and its legal terms as of August 2026. Tap the ⓘ on any row for the detail.
The differences you’ll feel from day one.
Our team is full of people who wake up every morning excited to find new ways to say “yes” where other 3PLs instinctively say “no.”
Email and phone with a dedicated Operations Specialist; response times aren’t published.
A dedicated Jetpack Care team in your Slack channel: the same people every time. Response time is within a minute, sometimes two.
Nearly 100 fulfillment locations worldwide by its current count: fifteen first-party nodes plus partner tiers.
60+ fulfillment centers across the US, Canada, UK, EU, and Australia.
Publishes 2-day ground coverage of 99% of the US from its network; a click-to-door delivery range isn’t published.
From a single hub, 2-7 days nationwide from order to your customer’s door. As low as 1-3 days nationwide when using multiple facilities via MultiHub IQ distribution.
First-party facilities in the US, Canada, and UK.
Domestic fulfillment inside the US, Canada, UK, EU, and Australia, so overseas buyers get local delivery speeds.
Quote-gated: rates aren’t published, and its own pricing page is titled “Why We’re Not the Cheapest.”
One all-in rate per order: pick, pack, shipping, and standard packaging in one number, quoted for your business.
Monthly minimums are standard in its published terms; the amounts live in each customer’s contract.
A volume floor to join: 1,000+ monthly orders across channels. From there, you pay the easy all-in rate on the orders you ship, with no minimum spend.
Freight-audit capabilities for transportation spend; invoice disputes are customer-initiated in writing.
Weekly invoice audits of the entire billing chain, from warehouse to carriers.
Customer-initiated: written claims with documentation under its published terms, with a separate paid Shipment Protection opt-in.
Proactive: Delivery IQ flags the problem first, we source the proof of non-delivery ourselves, and eligible claims are filed and pursued until the credit lands on your invoice.
A branded customer returns portal inside its order management system.
A built-in customer returns portal, free for every Jetpack brand, plus Loop and AfterShip integrations if you already use them.
Stord One Commerce (OMS) and Stord One Warehouse (WMS), also sold as standalone software.
All the OMS, WMS, and TMS you need in one simplified software suite, with 200+ integrations to expand it.
Stord details from stord.com (fulfillment, locations, pricing, parcel, returns, integrations, order and warehouse management pages, legal terms) and its newsroom, verified 25 August 2026. Spot something out of date? Tell us and we’ll correct it.
“Their flexibility and partnership have been invaluable as we've scaled.”
Ready to find out more? Let’s build a plan.
Their support is an inbox.
Ours lives in your Slack.
Stord assigns every account a dedicated Operations Specialist, and that’s a real commitment. But the channel is email and phone, and response times aren’t published. We built Jetpack Care to remove the wait entirely: a named team in your own Slack channel, replying in real time.
- You write to your Operations Specialist and wait for a reply.
- Response times aren’t published.
- The same named people in your channel: replies within a minute, sometimes two.
- Problems often flagged to you before you notice them.
- The StordAI Feed surfaces carrier events on a dashboard.
- The claim itself is yours to file, in writing, with documentation.
- An AI engine trained on your own orders flags at-risk shipments, so we step in before the complaint exists.
- Eligible claims filed automatically, with the proof of non-delivery sourced for you.
- Freight-audit capabilities cover transportation spend.
- Invoice disputes are yours to raise, in writing.
- The whole billing chain audited weekly, from warehouse charges to carrier invoices.
- Errors flagged and reimbursed wherever possible.
Every 3PL promises support. The difference is what happens at 4pm on the Friday something breaks: an email into a queue, or your Care team already in the thread.
Jetpack and Stord agree:
speed is distribution.
Stord places inventory across a national network so orders ship from near the buyer. So do we. It’s the model both companies are built on, and it’s why both networks reach most of the country in two days.
One warehouse. Every order crosses the country, zone by zone.
Inventory placed across a national network, near the buyers.
The same placed-inventory model: MultiHub IQ spreads your US stock across 45+ centers automatically.
The model is the same. What’s wrapped around it isn’t: our Care team lives in your Slack, our all-in rate covers pick, pack, shipping, and packaging in one number, and our floor starts at 1,000 orders a month, not an enterprise sales cycle.
Working with Jetpack doesn’t feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.
You’ll never be ghosted by your 3PL again.
Brands that switch 3PLs almost never leave over rates. They leave over silence. Jetpack Care exists so you never feel it: a named team, in your Slack, that answers in real time and owns the outcome.
- A dedicated Slack channelyour team, your thread, answers in minutes.
- Mistakes ownedinvestigations with photo proof and a full paper trail.
- Weekly bill auditserrors found and reimbursed wherever possible.
- Quarterly optimizationsproactive reviews that keep lowering cost per order.
Moving 3PLs is far easier than staying unhappy.
Our team builds the transition plan, the inventory math, and every logistics requirement, so the switch takes far less of your time than you’d expect.
Quote and plan
An all-in rate card and a transition plan built around your channels, so you know your cost per order before you commit.
Guided transfer
Channels connected, SKUs configured, inventory moved.
First orders ship
Monitored closely, with same-day fulfillment from day one.
“I only wish I had made the leap sooner.”
Your move to Jetpack, on us.
We’re waiving receiving fees on your first inventory transfer for every brand that onboards through October 2026.
Frequently asked.
Three things set Jetpack apart: Jetpack Care, our IQ engine suite, and radical transparency. Jetpack Care: every brand gets a dedicated team on Slack that knows your products, workflows, and priorities, not a ticket queue, not a chatbot. Three proprietary IQ engines handle the rest: MultiHub IQ uses ML to position US inventory across 45+ domestic warehouses by customer geography; Carrier IQ optimizes carrier selection per package in real time; Delivery IQ monitors shipments in transit, flagging delays before your customer notices and auto-filing claims when eligible. All-in rate cards: no monthly, emergency, or processing fees. No long-term contracts.
3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.
Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.
For growing ecommerce brands, yes, and fit is the place to start. Stord describes itself as built for high-growth, mid-market and enterprise brands, with quote-gated pricing and executed service agreements. Jetpack is built for brands shipping 1,000+ orders a month who want enterprise-grade infrastructure with a different wrapper: 60+ fulfillment centers across the US, Canada, UK, EU, and Australia, MultiHub IQ placing your US stock automatically, one all-in rate per order, and a dedicated Jetpack Care team in your Slack instead of an email queue.
Stord doesn't publish rates: no per-order fee, storage, receiving, or kitting prices appear on its site, and its own pricing page is titled "Why We're Not the Cheapest." You get numbers after a sales conversation, and its published terms make monthly minimums standard, with amounts set in each customer's contract. Jetpack quotes one all-in rate per order: pick, pack, shipping, and standard packaging in one number, with storage and receiving as listed line items, no setup or processing fees, and no minimum spend beyond our 1,000+ monthly order volume floor.
Stord's own pages say it plainly: high-growth, mid-market and enterprise brands, and its featured customers skew toward large, venture-scale names. It also runs an accelerator program extending down to smaller merchants. Jetpack's center of gravity is different: brands from about 1,000 orders a month up through the tens of millions in revenue, who want the same distributed-network model with a named team that knows their SKUs answering in Slack in real time.
Stord's current materials cite nearly 100 fulfillment locations worldwide, made up of fifteen first-party "nodes" plus partner tiers its site counts differently on different pages. Its first-party facilities span the US, Canada, and the UK. Jetpack fulfills from 60+ centers across the US, Canada, UK, EU, and Australia, with the network operating as one platform: your US stock placed automatically by MultiHub IQ, and international hubs replenished on a planning cadence with our team.
Stord publishes email and phone support channels with a dedicated Operations Specialist per account; response times aren't published. Every Jetpack brand gets a dedicated Jetpack Care team in its own Slack channel: the same people every time, answering in real time, backed by weekly bill audits and eligible lost-in-transit claims filed automatically and pursued until the credit lands on your invoice.
Let’s talk.
Tell us about your volume and channels, and we’ll come back with a quote and a transition plan tailored perfectly to your business.