Supplement Fulfillment

Shipping supplements is hard.
Your 3PL should make it easy.

A dedicated team in your Slack.Get replies in a matter of seconds.

Lot tracked, nearest-expiry-first.Short-dated units never ship.

One all-in rate per order.No fuel surcharge, audited weekly.

“They feel like a direct extension of our small team.”
Jon Willbanks, Founder · Arterra Pet Science
I have built, scaled, and exited an ops-heavy B2B e-commerce service provider… so I recognize and have special appreciation for outstanding logistics partners like Jetpack.
Founder, Jon Willbanks, Arterra Pet Science
What Changes

What changes when your 3PL knows supplements.

One expired bottle and a subscriber is gone.
Built for supplement brands shipping 1,000+ orders a month.

Support

Answers in real time, in your Slack.

From a team that treats your brand as their own, often solving problems before you see them.

Lot & expiry

Nearest expiry ships first, every time.

Lots stored separately, a minimum shelf life set per SKU, and short-dated units held back from orders automatically.

Storage

Stored the way the label says.

FDA-registered fulfillment centers, with GMP- and GFSI-certified, temperature-controlled facilities for the SKUs that need them.

Subscriptions

The refill arrives when it’s due.

Recurring orders flow in from your store and ship the same day when they land by 2PM, 99.8% on time, so a subscriber never runs out waiting on a box.

Retail

The Vitamin Shoppe, Target, Walmart: same inventory.

Retail distribution for 150+ retailers, with EDI through SPS Commerce, GS1 labels, and retail-compliant pallets. Wholesale and retail orders can name the lot they ship from.

Shipping

Closer to the customer, for less.

Rates pooled across 5,000+ brands and 60+ fulfillment centers, Carrier IQ shopping every order, and MultiHub IQ placing stock near your buyers: as low as 1-3 days nationwide.

One of the biggest things for us is honestly how proactive you are with trying to lower costs. We had struggled for years with our other provider with trying to get better rates and they just never budged, but you are out there working to improve on that. It's a breath of fresh air to feel so supported!

Jenn Grelik · Henson Shaving
Built for Supplements

Trust a warehouse floor that already ships
thousands of supplement orders a day.

  • Nearest-expiry-first, every pick.Lots stored separately, the oldest date ships first.
  • Short-dated units stay put.A minimum shelf life per SKU, enforced at pick.
  • Recalls traced to the order.Isolate the lot, find every customer who received it.
  • FDA-registered, GMP-certified.A well-oiled machine for supplements and health products.

Jetpack's team is transparent, responsive, and genuinely committed to working through challenges alongside us. We appreciate their thoughtful, collaborative approach and the care they bring to what they do.

Fran Miller · Founder, F. Miller
Jetpack Care

Throw it in Slack. We’re on it.

A lot that arrived short-dated, a subscription cycle that ships tomorrow, a retailer PO due Friday: supplements don’t wait three days for a ticket reply. Jetpack Care is a dedicated team in your Slack, live, with tech that flags every open item before you ask.

  • Real-time Slack support.A dedicated channel with a team that knows your brand. The whole company can jump in, executives included.
  • Everything surfaces in Jetpack Pro.Every open item appears the moment it changes, so you always know where things stand.
  • Proactive, not reactive.We go looking for problems before they find you, and usually fix them before you hear about it.
jetpack-paulsboutiqueExample
Paul9:04 AM
Is there a way to automatically hold shipping for orders that have “manual” as a Shopify tag?
Nora (Jetpack Care)9:05 AM
Morning @Paul! Absolutely, we can set that automation rule up for you. Want me to do it right now?
Paul9:06 AM
Yes please 🙏
Nora (Jetpack Care)9:13 AM
Done, that’s live and working now.
Nora (Jetpack Care)8:12 AM
@Paul heads up: JET-CDL-08 is down to 11 days of stock in NJ and your inbound is 9 days out. Did you want to cut it that close? We could move 400 units from Reno on tonight’s line-haul, if you’d rather play it safe.

Learn more about Jetpack Care →

Working with Jetpack doesn't feel like working with a vendor. They genuinely care about our business, proactively solve problems, and provide lightning-fast response times.

Neil Carson · Clocks + Colours
Your Rate

Enterprise carrier rates, without enterprise volume.

We pool the volume of 5,000+ brands to get rates you couldn’t get alone, and most pay less than they did before.

Your rate sits inside the enterprise tier, the carrier’s lowest.
Small-shipper rates
Growing-brand rates
Enterprise rates

Then Carrier IQ shops every order across the network in real time, 35% below single-carrier pricing.

  • One all-in rate per order.Pick, pack, ship, and standard packaging in one number, first pick included.
  • No fuel surcharge.The line most 3PLs add to every order is not on yours.
  • Weekly bill audits.Warehouse and carrier errors caught for you, and credited back.
  • Receiving fees waived through October 31, 2026.Up to $1,200 on your first inventory transfer.
The Transition Plan

Switching is easier than you’d think.

Our team builds the transition plan, the inventory math, and every handling rule above, so the switch takes far less of your time than you’d expect.

Book a call

Quote and plan

An all-in rate card and a transition plan built around your channels and catalog, so you know your cost per order and your go-live date before you commit.

Guided transfer

Approval documents reviewed, lot products configured with their expiry dates, storage conditions confirmed, inventory moved on a phased or parallel plan, so your current 3PL keeps shipping until you cut over.

First orders ship

Monitored closely, with same-day fulfillment from day one.

Go live, on time

Working with Jetpack has been a game changer. Onboarding was super smooth and the ongoing support has meant I can focus on what is driving our business. I only wish I had made the leap sooner.

Josh Smith · Paraphrase Perfume
Questions

Frequently asked.

Yes, fully automated. Lot-tracked products are stored separately by batch, and the system ships nearest-expiration inventory first via FIFO, so customers always get the freshest product without manual oversight. Set minimum shelf life days per SKU; units below that threshold are auto-excluded from fulfillment, so no expired product reaches a customer. Full recall readiness: trace exactly which orders received a specific batch and from which fulfillment center. Returns on lot-tracked products route to quarantine or disposal rather than restock, protecting active inventory.

Jetpack offers full kitting services (assembly, de-kitting, case breakdowns) for subscription box builds, promotional bundling, sticker and label application, and custom dunnage. Custom packaging includes branded boxes, poly mailers, bubble mailers, and full-color marketing inserts printed on demand. Returns flow through our integrated RMS with up to three custom inspection steps and automated restock, quarantine, or dispose actions per your rules. All at 99.95% accuracy with same-day fulfillment for orders received by our 2PM cutoff.

3PL pricing usually has four parts: storage, billed by the space you use; receiving, billed for the time it takes to check your inventory in; pick-and-pack, billed per order and per item; and shipping, billed by weight, size, and zone. What you pay depends on the provider and your volume. Jetpack's pricing strips out the fees most 3PLs pile on: no per-order processing fee, no charge for standard packaging like boxes and poly mailers, and no charge for your first pick. Then three levers pull the rate down: the combined volume of 5,000+ brands on our network, Carrier IQ routing every order to the lowest-cost carrier, and MultiHub IQ placing inventory closer to your buyers, which cuts zone-4+ shipments by up to 85% and overall costs by up to 30%.

Jetpack is generally built for brands shipping 1,000+ orders per month across all channels combined. That said, we love hearing from newer brands building something exciting. If you're early-stage and we believe in what you're building, we'll talk through what it would take to invest and grow together. Reach out for a conversation. Otherwise, crowdfunding fulfillment and startup fulfillment are good stepping stones until the volume catches up.

Jetpack partners with ecommerce brands shipping 1,000+ orders per month, large enough to benefit from multi-hub distribution, still at the growth stage where hands-on support matters most. Onboarding takes 1-2 weeks with about 4-6 hours of your time: a dedicated team connects your sales channels, configures your SKU catalog, sets shipping preferences, and positions inventory via MultiHub IQ from your historical order data. We teach you the tools, not just deliver outcomes. Switching from another 3PL? For a limited time, we're waiving receiving fees on your initial inventory transfer, and we run a structured migration: as fast as one week for D2C, four to six weeks for B2B with EDI and retail compliance cutovers. No long-term contracts.

Jetpack 3PL (legally Jetpack Ventures Inc.) is a North American third-party logistics company with global reach, running fulfillment for ecommerce brands across 60+ warehouses in the US, Canada, UK, EU, and Australia. Orders ship on the same network that handles the combined volume of 5,000+ brands, with a dedicated support team in your Slack. We are not affiliated with the WordPress plugin Jetpack or any other product using the Jetpack name. You can find us on LinkedIn, and our full operational documentation is public at help.jetpack3pl.com.

Supplement fulfillment is lot-controlled storage, picking, and shipping for vitamins and dietary supplements. In a 3PL that does it well, look for five things. Lot and expiry captured at receiving, not typed in later. Picking that ships the nearest expiry first and holds back anything under your minimum shelf life. Returns that are never restocked. Facilities registered and certified for the products you sell, with temperature control where a product needs it. And support that answers the same day a lot question comes up. The mechanics are the same ones that protect food and beverage fulfillment; the difference is how much a single short-dated bottle costs you with a subscriber.

Three things, reviewed during onboarding before your first pallet ships: your GMP compliance certification, an accurate ingredient disclosure for each product, and temperature control specifications if a product needs them. For nutraceutical fulfillment that review is the whole point: it's how every lot on the shelf is one we can stand behind. Send the documents with your product list when we quote and the approval runs in parallel with your transition plan.

Supplements are stored in FDA-registered fulfillment centers. GMP- and GFSI-certified, temperature-controlled facilities are available for the products that need them: tell us which SKUs when we quote and we'll place that inventory in a center that has what it requires. We don't offer refrigerated or frozen storage. Get a quote and list anything that is sensitive to heat.

Every lot is received with its expiry date and stored separately, and orders pick the nearest expiry first. You set a minimum shelf life per SKU, and units below that threshold are excluded from fulfillment automatically, so a subscriber never opens a bottle that expires next month. If a lot ever has to come off the shelf, we isolate it and trace every order that received it.

They are never restocked. Returned vitamins and supplements are disposed of when they arrive, so a bottle that left the warehouse can't ship to another customer. The return is logged in your dashboard like any other order.

Yes. Recurring orders flow in from your store like any other order and pick from the same lots as your one-time and retail orders. Orders placed by 2PM ship the same day and 99.8% ship on time, and with MultiHub IQ placing inventory near your customers, delivery runs as low as one to three days nationwide, so a refill lands before the last bottle runs out. Stacks and starter bundles are kitted in the warehouse and ship as one SKU.

Yes, from the same inventory. Retail distribution covers 150+ retailers including The Vitamin Shoppe, Target, and Walmart, with EDI through SPS Commerce, GS1 labeling with SSCC codes, and retail-compliant palletizing. B2B and wholesale orders run through the same dashboard as your Shopify orders, with the same lot and expiry rules applied, and a wholesale or retail order can specify the exact lot it ships from.

Yes. Sports nutrition runs under the same rules as every supplement: the approval review at onboarding, lot and expiry tracking, and nearest expiry shipped first. Brands that also sell gear ship both from one inventory; see fitness and sports fulfillment for the equipment side.

Most supplement and vitamin fulfillment moves land in two to six weeks. We build the transition plan around your channels and catalog: approval documents reviewed, lot products configured with their expiry dates, storage conditions confirmed, and inventory moved on a phased or parallel plan so your current 3PL keeps shipping until you cut over. Your go-live date is set before you commit. See how switching works.

See fulfillment for other industries→

Ready?

Let’s talk.

Tell us what you sell and how much of it ships a month. We’ll come back with an all-in rate and a plan.